WENDY’S   √√ -√√√

 

WENDY’S BURGERS
AND NATURAL FRIES

newswendysfries.jpg

Wendy's Natural Cut Fries With Sea Salt, hit the signs, billboards and airwaves implying something radical in their menu...real food. 

They had to do something In a recent 2010 Zagat Fast-Food Survey, Wendy's French fries came in at number four.  They followed McDonald's, Five Guys and In-N-Out Burger. Perhaps that is why after 41-years, they were pressured to dump the existing old school fries. 

Change comes slow to the Idiot Corpo world.   Because the truth rarely gets to the top, they are sheltered, by folks they pay to keep the noise away.

Anyway we decided to test and taste the “ Real fries” implying everything you have been getting before hand are not real fries.   Basically something cooked on a treadmill 1000 miles away and then flash frozen, and dumped in a fryer to me is not fresh food.  Mixed reviews, some liked them, some didn’t.  One person commented, “They tasted old". 


McDONALD’S RULES
The undisputed King Of Fries is not the jerk Burger King but the jerk in clowns clothing, Ronald McDonald. Why?   Simple, the McNuts use federally approved trans-fats heavily douched with synthetic meat or beef flavored enhancers.  Millions of dollars are spent by McDonalds research is to find what sells, not whats best. The second problem is they undercook everything in the name of speed,  just like the others do. Cheap food sometimes not done right sells when the taste is all they care about.  Someone referred to fast food as legal roadkill. I think it was me.

COMPANY GOAL
Their plan was threefold. To find a way leave the potato skins on, make the fries crispier and give them a much tastier flavor. They succeeded, partially, the fries are great to some, unimpressed by others, and the old style requested to be brought back. 

But they are not natural unless chemical treatments of the products are an accepted norm today. They may be covered by the statement "natural cut", which refers to shape, it is not a natural product,  it's the usual food made better (?) by chemistry.  Being cut was the last natural act that spud saw.

According to their CMO (Chief Merchandising Officer?) Ken Calwell, the product has to meet company goals of low cost to consumers, fast production, and dumped in your lap delivery through the drive-in window.  

On the company side and this is my opinion, it had to be integrated with present frying equipment, the fats and oils used had to be available at pricing and have longevity over the cooking cycle before the fryer looks like something from Chernobyl.

Always follow the money in the food business it’s all about profit so the guys on the top do well.  As a writer my two favorite topics, writing about Food, I have a passion called eating, and Politics, I detest slimeballs in the political arena.  Both of which will never decrease in availability of product, or as I say both are targets rich environments.


WENDY'S VS. FIVE GUYS

          WENDYS                              

           FIVE GUYS                                                    

NO MORE STEAMING TO REMOVE SKINS
Step eliminated

WHOLE IDAHO POTATOES

"NATURAL CUT AT PLANT"
Simply put "sliced and diced"

SHIPPED IN 50 LB BAG

COATED WITH SODIUM ACID PYROPHOSPHATE
It prevents cut fries from turning brown

DONE

COATED WITH DEXTROSE 

Also prevents turning brown

AND FRIED AT THE PLANT BEFORE BEING
FROZEN AND SHIPPED




So the major difference between Wendy's natural cut and FIVE GUYS is reality.  These are still processed pre-cooked foods doused with chemicals and then served. Heres what happens when they get to the store. 


                                     WENDY'S                          

                   FIVE GUYS                                   

FRYING OIL CONTAINS
DIMETHLPOLYSILOXANE
To prevent foaming

COOKED IN PURE PEANUT OIL ONCE

COOKED SECOND TIME AT STORE

SERVED IN PAPER BAG


TWO CLAIMS THAT MEAN NOTHING

TRADITION - Wendy's Natural Cut fries are also frozen like everybody else's, except Five Guys, even though it's a big point of distinction for Wendy's in their corporate advertising that they never freeze their hamburgers. But partially double cooking and freezing fries are OK.  

Wendy's mentions  "100% Russet potatoes," but John Keeling of the National Potato Council says that this is nothing new. “Virtually all processed French fries are Russets,” he said in an email.  Ken Calwell says that making Wendy's menu items more natural and more real is the company's "North Star."  May I suggest you look at the real foods from the competition, they are far more north than your south thinking. 

Regardless, new fries or old fries are still a fried food that increases fat and calorie consumption. Sea salt is a less processed form of salt but it is still salt all the same and something to be limited in most diets. If you still hunger for real fries done in peanut oil go to Five Guys and enjoy a real Hamburger and Fries from fresh cut potatoes. Not as pretty as processed fries but the real thing.


WENDY’S - IS THIS THE WORST STORE IN THE CHAIN?

Address: 2036 N.  Dale Mabry Highway, Tampa, FL 33607 Near Spruce
Phone:(813) 879-8438  Hours: Open today · 10AM–2AM (Too Bad)
Fast-food burger chain known for its shakes, as well as lousy service and food.
Rated 2.1/5.0

13 REVIEWS on GOOGLE BY OTHERS

  • “When ordering the woman was rude and cut me off multiple times.” 
  • They were rude, and nasty to me.” 
  • Terrible service. Food is never fresh. I’ve gone to this Wendy's 6 times within the past 2 months and every time I go it's always the same song and dance. I ask for spicy nuggets and then when I check my food and they’ve given me regular nuggets and they give me attitude when I ask for what I ordered.
    This last time they traded me out my nuggets for hard ones, I realized after I pulled out of the drive thru. I walked inside with my nuggets and sat at the front counter for 10 minutes before I flagged someone and they just told me they were on it and it was going be 4 more minutes. I finally got my nuggets and they were soggy. Never going back to this location again.
  • Horrible service. When ordering the woman was rude and cut me off multiple times. 
  • After waiting in line for 10 minutes behind the one car in front of me, when I got to the window the same employee flung the window open and very rudely asked ..The manager was standing right next to her and was part of the conversation and also gave me attitude all while I was being very patient and polite. At this point I said " never mind you have been very rude I don't want to eat here " and they both said responded rudely ( no surprise ) and slammed the window closed. DO NOT EAT HERE. After this I drove to the Wendy's 10 minutes away on Kennedy and also received horrible service. 
  • I paid $6 for a chicken sandwich and it tasted like it had been sitting out for 6 hours.
  • Stopped by this Wendy’s at 8:PM, only car in the line and no visible customers inside. Ordered a double bacon portabella melt on brioche as a combo and pretzel bacon cheeseburger. The (impolite bordering on outright rude) staff asked us to pull forward for our food after paying. After 12 minutes of waiting we finally received our order.   A pretzel bacon cheeseburger with no pretzel bun, disgustingly limp greens, and so drenched in sauce the cold bun was soggy around the ends. Also it was upside down with sauce covering the box.  Bacon Portabella melt on brioche that's lacking the double burger that was paid for. Overall $15+ for an inedible burger and mediocre fries. But hey they couldn’t mess up the soda at least.


LETTER TO THE PRESIDENT OF WENDY’S

(FOLLOWUP LETTER TO BE MAILED IN CASE THIS ACCIDENTALLY GETS LOST)


Dear Todd Penegor, 
Congratulations on your appointment as Commander in Chef of Wendy’s and hopefully I’m not bothering you, I just wanted to comment on one of your locations.  I read your company blogs which are very spiritual, enlightening and I would rate your treatise a four stars in corporate feel good memorandums.  It’s a nice blog, feel good dynamics, warm family ties and charming,  but means little to the consumer who would consider it corpo-guano when he eats at this store. 

Obviously the team at this location did not read your blog.   Obviously following Google and Yelp at all your locations in Tampa some actually made it to three stars, the bulk were 1.5 to 2.5 in ratings.  Few if any cared to say something nice.  I understand bad commentary travels faster than good.  In this memo I mention a few points about what is really happening before I send it in for publication with an article I am doing on Burger Wars, circa 2016.

Maybe you should dine at your store on Dale Mabry near Spruce in Tampa, see how it operates and is managed.  I am serious, your Wendy’s in the Tampa central location is  absolutely one of the worst and dirtiest burger franchises in the industry I have ever stopped into, I write about all of them and a couple of other chains (about 100 other places) and now your folks have topped the list.  

On a par with the notorious Egg Platters in St. Petersburg who also went south (south referring to down) beyond belief, and we were not amazed when the County Health Department closed several of their locations two weeks later, complaints galore.  If the front end of your store number this store is this filthy and bad, what’s really cooking in the kitchen?   I cover the fast food and plebeian beat of the food industry in and around Florida and I could see why there were no customers in this place.

Maybe we should meet, dress casually and visit a few of your locations, just like on Undercover Boss it should be an eye opener.  I'd be happy to join you. I would be happy to point out a few things that don’t show up on the spread sheets or friendly blogs. I’ll be happy to show you the locations of franchises doing well...I mainly write about the food the general public eats, the Plebes Crowd, the common folk, the free citizens, not the wealthy or the Patricians. 

LOCATION :  WENDY’S

2036 N Dale Mabry Highway Near Spruce

TampaFL 33607   •   (813) 879-8438

I expect dirty Waffle Houses, a good PR guy calls it redneck ambiance, with bad food handling, some dirty Burger Kings, their motif looks grungy, I expect some McDonalds to get nothing right or improperly cooked even with all the pipes , bells, whistles and gongs needed to process totally processed food,  but Wendy’s to have a location on Dale Mabry in Tampa in the condition I saw.  Not good, not enticing, not to be visited again.

With absolutely filthy, tables chairs , bathrooms and floors with a staff I some of whom I would fire tomorrow or get a new management team, or hire some shoppers,  light a fire under the district manger, it boggles my mind.   No wonder google rated it 2.1/5.0, I thought they were generous, after  90% of the commentary was not positive, make that 95%,  Hmmm, actually no one praised them…

The mens bathroom was filthy, bad enough as I was about to drop a dime and call the health department, the staff incoherent and I’m being kind, I could not even understand what she was saying, and about as polite as Attila the Hun, the food was absolutely horrid, took a long and I mean a long time to cook, I dumped more than half after two bites and left.   Frankly I was not sure what went on backstage.  Your shinning new combo, the Bacon Mozzarella Burger was a disaster.  

Still hungry I went to Five guys and ate, fresh, hot, I could see it being made, gloved employees and handled, simple efficient, a clean environment,  exact the way it was ordered and competitive in price.  Very satisfied with their presentation.   More so then at Wendy’s where I had to study the menu, which to an average consumer requires crypto courses, too much fanfare and the tray comes out with a burger on it.  I hate working for lunch.  The two highest rated chains both found out gimmick food doesn’t work.  K.I.S.S.  and make the burger better, and easy to order, staff that smiles and says thank you and a clean environment.

I simply dropped in to eat, I was very early picking up a friend at Tampa International and Voila!  Lunch became a story for my reporting.  When I critique places I do not address the staff.  I do not alert them, I test them three times at different times of the day.  They do not know me, the hidden shopper.  One store in Pinellas county was OK, one in Pasco was fair.  

I take my lumps and this one was bad, I was embarrassed to put claim check in for reimbursement,  I write on my websites and four other locations like TripAdvisor, and some to the franchise industry only.  Thus I keep the critiques honest and credit when its due and this place is a frickin disaster in fast food.

I also research, glean from patrons and colleagues and to my surprise a few  (I’m being kind many others)  other stores in this area did not exactly receive praise via Google and Yelp and...Most not hitting higher than two of five, and I received similar remarks about another store in Tampa Bay which is the center of the universe for franchise fast foods.  It makes me wonder is this a systemic problem, too many multiple stores under one manager or owner or just sloppy supervision.   

I fully understand bad commentary travels on the web more often than good commentary.  Some good commentary (rare) is so boilerplate, an idiot can spot it.  One rogue store is one thing, but several are management issues.  You need to get something going, this store and a few others are not doing your branding any good in the Tampa Bay area.  Frugal food does not mean cheap food or cheap or dirty service, it simply means affordable, this experience was nothing close to exceeding my expectations on a positive way, it went south and I could see the Antartica from my car window.  You need a campaign, paint, soap and water, and welcomes... 

Thanks for taking the time to read this, disregard my followup letter, it was sent to make sure you get this, lots of emails get buried these days and only feel good stuff gets through… I choose not to use your blog and show a little discreetness.



Al JACOBSON
ajacobs2@tampabay.rr.com
aljacobskitchen.com


Begin forwarded message:
From: Nancy Evans <nevans@starboardwendys.com>

Subject: Wendys Tampa Visit
Date: July 20, 2016 at 8:24:10 AM EDT
To: "ajacobs2@tampabay.rr.com" <ajacobs2@tampabay.rr.com>

Mr. Jacobson,
I was forwarded a copy of your letter to Mr. Penegor.   I am the Director of Operations for the franchise that oversees the Wendy’s located on Dale Mabry in Tampa that you recently visited.  We appreciate and thank you for the time you took to provide feedback about your visit.  Please know that we take all feedback seriously as an avenue to address issues and to recognize accomplishments.  I have and will continue to personally look into the issues you brought up in your letter.  Your experience is not what we strive to deliver to our customers.  I have spoken with the District Manager and will be addressing the restaurant team, while looking for any training gaps or policy issues that might have or are occurring.  Again, we sincerely apologize for your restaurant experience.

Sincerely,
Nancy Evans

Director Of Area  Operations
The Starboard Group Management
Florida/ PA/NJ
609-731-2353 cell



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